Welcome to AxiellDirekt Customer Service

Contact us


Our customer support service is assisting with most problems you might have. We are open for service all weekdays between 8.00-17.00 

Log your ticket in our support portal

Please note that we only support products that you’ve purchased through AxiellDirekt (https://shop.axiell.com)

Personal Assitance

Do you need shopping or returns assistance, or any other form of advice, please call +46 (0)46 270 04 60

All weekends we are closed.

Terms & Conditions


All prices on our website exclude VAT. EU VAT needs to be paid by the customer.


We deliver at a flat rate to all countries we operate except Sweden where we deliver with free shipping. Most products will be dispatched next workday. If we don’t have it in store, we will notify you of your deliver time.


Payment through invoice only. Invoice 30 days payment time, and late fee of 8% charged upon delayed payment. We do credit checks on all customers.


Warranty may differ between brands. If nothing is written in the product description, 12 month warranty apply.


We may use your account information in order to send you personalised and non-personalised information.